FAQs

You've Got Questions. We've Got Answers.

You can always expect us to go above and beyond. We are an enthusiastic entertainment company with the natural joy for life and love. With that being said, we love to have fun, entertain people, and foster smiles. On the other hand, we are professional, tedious, and knowledgeable. It’s our passion, it’s our gift. We have done hundreds of events ranging from old to young, big to small, and solemn to lit…you can expect us to only elevate your vision even more. Meet us?!?

We want to make this super simple for you. If you like what you see or have heard great things, let’s chat! We Promise to make you happy! Just fill out a quick contact form so we can get a better understanding and you’ll quickly find out, we would LOVE to speak with you.

If we perform at public events, please stop by, introduce yourself, and get a closer look. We typically advertise if this is the case. However, we apologize that we cannot invite you to our private events. Out of the protection and privacy of our clients and guests, we cannot fulfill this request. You are always welcome to view our videos and photos that we post on various social media accounts as well as this website. We can also provide you with referrals from real clients who have booked in the past. Aside from that, please feel free to explore our reviews  and ask about our reputation!

Once you have chosen a service and package or we have created you a custom package, we will send you everything you need. With your super easy personalized portal, you can sign the contract, pay the deposit, and start answering your questionnaire. We will meet multiple times to finalize your details while having lunch or coffee, on us!!

We certainly do! Accidents happen and it’s important that we protect you, your guests, and ourselves in case of one. Every event we participate in, we come equipped with a $1,000,000 insurance policy. If you or your venue would need proof of this, please just make a request. We will be happy to provide you with that information.

We provide you with a personal portal that is tailored to your event. In our very first email, you should have received login information. You can also access your personal portal by going to our Client Lounge page. 

That’s completely up to you. From Michael Jackson to Etta James, from Metallica to Toby Keith, from Dan+Shay to Beyoncé, from Elvis Presley to Michael Bublé… We play and enjoy music from every genre and every era. You can choose all of your own music or together we can create the perfect soundtrack for your event through suggestions based on your style and vision.

If you are a potential or existing client, we have most likely sent you login information in our first welcome email. That email includes your password and a personal link to the portal. However, you can access the portal by going to our Client Lounge page. If you haven’t received login information or have misplaced it, please feel free to let us know via email, call, or text and we will send it out immediately.

With tons of options, including customization, you can see our standard photo booth backdrops on the Snap That! Photo Booths page under our Entertainment tab. If you have found one you like, you can include your choice in your questionnaire under additional details. Or if you would like to us to customize a backdrop specific to your event, please let us know at least 60-90 days before your event so that we may provide the best experience possible (this includes Step & Repeat backdrops).

We have tons of pre-designed templates that we can personalize; and some of these examples are shown on the Snap That! Photo Booths page under our Entertainment tab. However, we also have the ability to create an entirely customized layout that fits you event needs. If you are an existing client and have already purchased this option, we will be collaborating with you on ideas very soon or you can choose from our options shown! Let us know what you’re looking for and we will make it happen! Your final approval is required.

When you walk up to our 65″ interactive mirror booth, our standard display says “Touch Here to Start.” Moving through the experience you may be asked to “Strike A Pose.” With our top of the line technology and software, we are able to create screens that are fun and customized to your special event. For example: “Show Some Love for John & Sarah” or “Wow, Hott Stuff!” These animations have custom background overlays included. Your final approval is required.

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